Privacy Policy
Kin Pottery Works (“Kin”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal information.
Kin Pottery Works is based in Sheffield, UK.
1. Information We Collect
Depending on how you interact with Kin, we may collect:
Booking and account information
Name
Email address
Telephone number
Address, where required for a particular service
Booking history
Memberships, passes, credits and purchases
Payment and transaction information
Children’s bookings
For children's sessions, we may collect additional information provided by a parent or guardian, including:
Child's name and age/date of birth
Parent or guardian details
Emergency contact information
Allergies and dietary information where relevant
Medical conditions or additional needs
Information about medication or emergency procedures where necessary
Information required to safely support the child's participation
We only request information that is reasonably necessary to provide the relevant service safely.
Communications
If you contact us, we may keep records of your correspondence and the information you provide so that we can respond to your enquiry and manage your relationship with Kin.
Marketing
If you choose to receive marketing communications from us, we may collect and use your name and email address to send information about Kin, including classes, workshops, memberships, events, offers and other news.
You can unsubscribe from marketing communications at any time.
Photographs and video
We may take photographs or video at classes and events for promotional purposes, including for our website and social media.
Where an identifiable child is involved, we will seek appropriate parent/guardian consent before using their image for marketing purposes.
2. How We Use Your Information
We may use your personal information to:
Process and manage bookings
Manage memberships, passes and credits
Process payments
Communicate with you about bookings, memberships and services
Provide classes, workshops, events and studio access
Manage children's sessions safely
Respond to enquiries
Provide customer support
Send marketing communications where you have consented or where otherwise permitted by law
Improve our services and customer experience
Manage our business and studio operations
Meet our legal, accounting, insurance and regulatory obligations
Protect the safety and security of our customers, staff and premises
Deal with complaints, disputes or incidents
3. Our Legal Basis for Using Your Information
Under UK data protection law, we need a lawful basis for processing your personal information. Depending on the circumstances, we may process information because:
It is necessary to provide a service to you
For example, processing your details to manage a booking, membership or payment.
You have given consent
For example, where you have opted in to receive certain marketing communications or given permission for photography.
We have a legitimate interest
For example, managing our business, improving our services, communicating with existing customers about relevant services, or maintaining the safety and security of the studio.
We have a legal obligation
For example, maintaining financial or accounting records or complying with legal requirements.
Where we rely on consent, you can withdraw that consent at any time.
4. Payment Information
Payments made through Kin's booking systems are processed by third-party payment providers. Kin does not normally have access to your full card details. Payment providers process your information in accordance with their own privacy policies and terms.
5. Third-Party Services
We use third-party platforms and service providers to help operate Kin Pottery Works. These may include:
Momence — bookings, memberships, customer accounts and related studio management
Squarespace — website hosting and website services
Stripe — payment processing
Email and marketing platforms — communications and mailing lists
Accounting/payroll providers — financial and business administration
These providers may process personal information on our behalf or independently in accordance with their own privacy policies.
We only use third-party services where we consider them appropriate for the relevant business purpose.
6. Children's Information
We take children's privacy particularly seriously. Where a child participates in a Kin activity, we generally collect personal information from their parent or legal guardian rather than directly from the child.
Information relating to a child will only be used for purposes connected with their booking, safety, participation and the operation of the relevant activity, unless we have an appropriate additional legal basis.
We will not knowingly use an identifiable child's photograph or video for promotional purposes without appropriate parent/guardian consent.
7. Health, Allergy and Medical Information
Some information provided for children's activities or other studio activities may constitute special category personal data, such as information about medical conditions or allergies.
We will only collect and use this information where it is reasonably necessary, for example to help us provide a safe and appropriate experience.
We will limit access to this information to people who reasonably need it for the relevant purpose and will not use it for unrelated marketing purposes.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to people who need it to carry out their role or provide the relevant service. However, no method of storing or transmitting information online can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer where required by law, for accounting, tax, insurance, safeguarding or other legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Who We Share Your Information With
We do not sell your personal information. We may share information with trusted third parties where reasonably necessary to operate Kin, including booking, payment, website, accounting, insurance, IT and communication providers.
We may also disclose information where required by law, to protect someone's safety, or where necessary to establish, exercise or defend our legal rights.
11. International Data Transfers
Some of the third-party services we use may process or store personal information outside the UK. Where this happens, we will take appropriate steps to ensure that personal information is handled in accordance with applicable UK data protection requirements.
12. Your Rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent
Request certain information in a portable format
You also have the right to object to direct marketing.
To exercise any of these rights, please contact us using the details below.
13. Marketing Communications
If you have subscribed to receive marketing from Kin, you can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing communications will not stop essential communications relating to bookings, memberships, payments, cancellations or other services you have purchased from us.
14. Cookies
Our website may use cookies and similar technologies to provide functionality, understand how visitors use our website and improve our services. Some third-party services used on our website may also use cookies. You can manage cookie preferences through your browser and, where applicable, through our website's cookie settings.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
16. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us.
If you are unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.